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Returns & Exchanges

  • We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 
  • To start a return, you can contact us at info@iconicfashion.co.za. If your return is accepted, we’ll send you a return shipping waybill, as well as instructions on how and where your package will be collected. Items sent back to us without first requesting a return will not be accepted.
  • You can always contact us for any return question at info@iconicfashion.co.za.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as perfumes and beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
Please follow the normal returns process outlined above however please notify us that you would like a size exchange when you schedule your return. Once the return is accepted, we will immediately send you the replacement item at no additional cost to you. Should a replacement size not be available you may elect to get a refund or a credit to purchase an alternate item. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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