Shipping policy
All products purchased from our online store are made to order. We will deliver your purchases within 3-7 working days of the funds clearing in our account unless otherwise stipulated. You will be notified via e-mail of the delivery timeframe.
It is your responsibility to provide an accurate delivery address and contact number at which the goods can be accepted for delivery on weekdays during normal working hours of 8 am to 5 pm.
Should, for any reason beyond our control, an item be delayed, you will be contacted by our team as early as possible to avoid any inconvenience.
DELIVERY CHARGES
Free delivery on purchases over R999. Free Exchanges and returns.
DELIVERY AREA
Iconic Designs only delivers to addresses in South Africa. We currently do not deliver to farms and rural areas. However, if you live on a farm or in a rural area, please feel free to contact us at chrissy@iconicfashion.co.za to make alternative delivery or collection arrangements should you wish to purchase from us.
RECEIVING YOUR ORDER
It is your responsibility to provide an accurate delivery address and contact telephone number to which your purchases can be delivered upon checkout. Delivery is made during normal working hours of 8 am to 5 pm, Monday to Friday. You are to make sure that the delivery can be received during these standard delivery times at the address provided. Iconic Designs does not accept responsibility for failed delivery since there is no one to sign for and accept delivery.
If there is no one to stake receipt of the delivery upon a first attempt, we will attempt to contact you telephonically or by email to make delivery. The courier company will attempt to make delivery 2 more times. If there is still no one to accept delivery, the goods will be returned to Iconic Designs and a refund of the purchase price of the goods purchased, excluding delivery charges (if any) will be processed. Should you, however, not want a refund but wish Iconic Designs to again attempt delivery, this will be at your own cost.
